Return and Refund Policy

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Return and Refund Policy 

Effective Date: December 1, 2024

We want you to be completely satisfied with your purchase of our all-natural soaps. If for any reason you are not satisfied, please review our policy below.

Returns

Due to the nature of our products (personal care items), we only accept returns on unused and unopened items in their original packaging. To initiate a return:

• Contact Us: Email us at [info@passionsdesign.com] within [ 2-3 days] of receiving your order.

• Provide Details: Include your order number and reason for return.

• Return Shipping: The customer is responsible for return shipping costs. We recommend using a trackable shipping service to ensure the safe return of your item.

Eligibility for Refunds

Refunds are processed for:

• Products that arrive damaged or defective.

• Orders that are incorrect (e.g., wrong item sent).

To qualify for a refund:

• Notify us within [ 2-3 days] of receiving your order.

• Provide photos of the damaged or defective item(s) for review.

Non-Refundable Items

We cannot accept returns or issue refunds for:

• Opened or used products.

• Items purchased on sale or with special promotions (unless defective).

• Custom or personalized orders.

Refund Process

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed and applied to your original method of payment within [ 5-7 business days ].

Exchanges

We replace items only if they are defective or damaged. If you need to exchange an item, please email us at [info@passionsdesign.com].

Cancellations

Orders may be canceled within [ 5 hours] of placing them. Once an order has shipped, it cannot be canceled.